Looking After our Residents and Supporting them through Uncertain Times

During the COVID-19 restrictions, we want to assure you that the safety and personal wellbeing of all our residents is our primary concern. So here are just some of the ways that we are assisting our residents at Baldwin Living.

Even though we are an independent living village, we are checking in with each and every resident every 2 days.

The following HomeServe services are continuing throughout the COVID situation:

  • Personal care including medicine prompting
  • Domestic assistance
  • Meal deliveries
  • Assistance with shopping – either online or physically going to the shops for the resident
  • Transport to medical appointments
  • Assistance with setting up skype/face time to maintain connections with family and friends

Village Managers are just a phone call away, and after hours is covered –  24/7 emergency call support is available to all residents through the INS system.

In addition, in every village, extra sanitising of all contact points throughout the villages is conducted 3 times per day – touchpoints in common areas include door handles, light switches, elevator buttons, support rails and letter boxes.

Kind Regards

Paul Burkett, Chief Executive Officer

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