Paul Burkett
Chief Executive Officer & Executive Director
Paul is a highly experienced business leader with a distinguished career spanning 40 years in various forms of resident and guest accommodation and care. His career began in Hospitality, where he worked as General Manager for 4 & 5-star hotels and resorts both nationally and internationally. Paul’s innovative thought leadership led to his appointment as Chairman of the Australian Hotels Association NSW.
He then ventured into the Retirement Living sector and led the growth of a group from an initial base of five villages in NSW to over 30 villages across five states. This rapid growth culminated in the group’s acquisition by a major national property corporation.
In 2011, Paul joined Baldwin Living, where he continues to commit his leadership, systems, and networking skills. This has enabled the business portfolio to more than double in size in just over 10 years. Paul finds the retirement living sector to be rewarding, as residents impart their life lessons and wisdom through their stories. He enjoys engaging with residents to understand their needs and working collaboratively with the residents and his team to find solutions.
Beyond his work as CEO, Paul is a strong advocate for constructive engagement between residents and operators. He has chaired the Property Council of Australia’s NSW Retirement Living Council and served as a Committee member for Leading Aged Services Australia. He is also closely involved with the NSW Residents Association.
In his leisure time, Paul enjoys outdoor activities such as cycling, surfing, and gardening. For 12 years, he was also a long-time volunteer of North Curl Curl Surf Lifesaving Club providing support as a lifesaver and water safety leader for Nippers.
Paul’s diverse range of skills and experiences make him an invaluable asset to the business, and his commitment to improving the lives of residents is a testament to his character.
Godwin Muscat
Chief Financial Officer
Godwin’s career spans across retirement living, chartered accounting firms, big and small banking institutions, fund managers, and a publicly listed IT company, over two and a half decades. He brings significant experience across all areas of finance.
Godwin is passionate about customer service and improving ‘the way we work’ by adding value to our residents and consumers, with many examples in his career where he has revamped finance systems and processes, and data flow to finance from all other areas. He has led large teams throughout his career and was a finalist in Westpac’s Finance Leader of the Year. Godwin has a strong desire to share knowledge and help people grow, as well as continuing his own learning journey, not only creating better processes and systems, but also building strong teams.
Alongside Godwin’s work, he has a love for gardening, travel, bush walking, cooking, weight training, and boxing. Each of these activities are made even better now because he can do many of these things with his eldest son. Godwin also volunteers with his wife at their local church, and is heavily involved in his children’s sporting, robotic, and other extra-curricular activities.
Ben Baldwin
Asset Manager & Executive Director
As the eldest grandchild of the late Tony Baldwin (Founder), Ben is on a mission to take the family business to the next level and push it to become the leading mid-sized retirement operator in Australia.
In his dual roles as Asset Manager and Executive Director, Ben works closely with the Board, Executive, and Operations teams to create safe, enjoyable, and fulfilling lifestyles for all residents. Ben believes that a great leader is one who leads with action and empathy. He is committed to these values, making him a natural fit as the Group’s operational growth and compliance lead across the village and HomeServe businesses.
Ben’s commitment to providing the highest standards of care and service to residents is evident in his role as Group administrator for the Australian Retirement Village Accreditation Scheme (ARVAS) and Retirement Living Code of Conduct. He takes pride in ensuring that every aspect of the business meets and exceeds industry standards.
Ben’s academic background is in business administration from Macquarie University. Previously, he gained valuable professional experience in several sectors, including Hospitality, Human Resources, Media, and Enterprise Software Sales. He’s worked in businesses of all structures and sizes, giving him an appreciation of the unique challenges that each face.
Beyond work, Ben is an intrepid traveller, keen green thumb, and his favourite activities include hiking, surfing, and skiing. He also volunteers with WIRES, trained in the rescue, rehabilitation, and release of injured Australian wildlife.
Jeremy Gill
Sales Manager
Jeremy is a Sales Manager with a passion for people and community. With an impressive career spanning across Australia’s east coast, Jeremy brings a wealth of experience in sales leadership and management to his role at Baldwin Living.
But it’s not just about the numbers for Jeremy. As the leader of our Sales team, he takes pride in guiding and supporting residents as they make the transition into one of our villages. Watching them thrive in their new home brings him immense joy and satisfaction.
Approachable and knowledgeable, Jeremy is always willing to answer any questions you may have about the resident journey. Whether you’re a business partner or a prospective resident, he is committed to helping you find the right solution.
Outside work, Jeremy is a man of many hobbies. He can often be found tinkering with old cars or exploring the beautiful roads of Tassie on his motorbike. He also serves as the State Coordinator for Black Dog Ride Tasmania, a not-for-profit organisation raising awareness and funding for mental health awareness and suicide prevention.
Give Jeremy a call today and see how he can help you embark on your journey with Baldwin Living.
Sophie Byrne
HomeServe Manager
Sophie has a strong passion for engaging with seniors and empowering them to remain independent and connected to their community. She has experience across a broad range of person-centred sectors, including teaching and NDIS. In all her roles, she has demonstrated a strong commitment to providing high-quality care and support to those in need. Sophie has recently joined Baldwin Living as a Care Partner and is excited to continue making a positive impact on the lives of seniors.
Sophie has exceptional communication skills and is highly empathetic, which enables her to connect with seniors and understand their needs. She is a skilled problem-solver and has the ability to think on her feet when faced with challenging situations. Sophie is dedicated to providing person-centred care and always goes above and beyond to ensure her clients’ well-being.
Sophie is passionate about living an active and healthy lifestyle. She enjoys running and hiking, getting outdoors and exploring nature. She believes that staying active is essential for maintaining good physical and mental health. Sophie is also family-oriented and loves spending time with her two adult daughters.
Jack Guo
Systems Manager
As a Systems Manager with a robust background in IT and system management, Jack brings over 12 years of experience to his role at Baldwin Living. His career journey has been dedicated to optimising system functionalities and ensuring seamless IT operations for organisations across various industries.
In his role, Jack is focused on harnessing technology to enhance operational efficiency, streamline processes, and drive innovation. He has a proven track record of implementing and managing a wide range of systems, including those specific to Retirement Living Finance systems, Customer Relationship Management, Home Care software systems. His goal is to leverage these systems to empower the team and support the company’s strategic objectives.
Jack is passionate about staying abreast of emerging technologies and industry best practices to continuously improve the systems and provide the highest level of service to stakeholders. He thrives in dynamic environments where he can collaborate with cross-functional teams to solve complex challenges and drive business success through technology.
Jack’s interests span a diverse spectrum, from hot yoga and rock climbing to hiking and learning to surf. He’s also an avid tech enthusiast, always eager to try out and test new technologies. Balancing his adventurous side, he cherishes precious moments with his newborn baby boy and enjoys tutoring his daughter in math. These activities provide him with a sense of tranquility, enabling him to approach IT and system management with enhanced clarity and efficiency.
He is excited about the opportunity to contribute to the success of Baldwin Living and looks forward to leveraging his expertise to drive the systems and IT initiatives forward.
Rachel Ferguson
Executive Assistant
Rachel brings to Baldwin Living over 17 years of administrative experience, having worked in a variety of fields including disability, aged care, the electrical and building trades, health and marketing.
As the Executive Assistant at our company, Rachel thrives on making the daily life of our CEO seamless and efficient. With her experience in the realm of executive support, she brings to the table a wealth of organisational prowess, problem-solving skills, and a commitment to delivering top-notch service with a smile.
Beyond the boardroom, Rachel is deeply passionate about giving back to the community. As a volunteer Girl Guide leader for more than 7 years, she leads a vibrant group of girls aged 9-14 through weekly meetings filled with learning, growth, and development. Rachel cherishes the opportunity to empower young minds and foster a sense of camaraderie among them.
Outside of work and volunteering, you’ll often find Rachel indulging in her love for cooking, movies and wellness, spending quality time with friends, family and her beloved dog. With a blend of professional excellence and personal passion, Rachel is dedicated to making a positive impact both within our company and beyond.