What to Expect Throughout your Home Care Journey

As a prospective home care recipient in Australia, you may be wondering what to expect during the client lifecycle. At Baldwin Living HomeServe, we believe in offering a personalized and compassionate approach to home care. Here’s what you can expect when you choose our services.

The first step is to schedule an appointment with one of our home care case managers. When the case manager arrives at your home, they will offer a warm introduction with gratitude for considering our services. Over a cup of coffee or tea, they will sit down with you to learn more about your unique requirements.

During this initial meeting, the case manager will ask questions to gain a better understanding of your needs and preferences. They will take the time to listen to your concerns and answer any questions you may have about our services. This will also be an opportunity for you to get to know your case manager and ask any questions about their experience and qualifications.

After the Q&A, the case manager will browse through the available services that meet your needs. They will explain each service in detail and discuss the options that may be most suitable for you. If you find a service that meets your needs and preferences, the case manager will guide you through the My Aged Care application process to arrange an assessment.

Once you are ready to commence services, our case manager will work with you to enter into an agreement for package management. This agreement outlines the services we will provide, the cost of each service, and the duration of the package. We will also provide you with a copy of the agreement and ensure that you fully understand its contents.

At Baldwin Living HomeServe, we understand that every client is unique, and we strive to offer personalized and compassionate care that meets your specific needs. We are committed to providing you with high-quality care that enhances your quality of life and allows you to live independently in the comfort of your own home. If you are considering home care services in Australia, we invite you to contact us today to schedule an appointment with one of our experienced and compassionate case managers.


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